Ru En
Designer and manufacturer of communication equipment
Russia (GMT +7)

Softswitch ECSS-10

Key benefits 
  • Functionality of private branch exchange, rural, city, trunk line, combined and international telephone exchanges
  • Virtual PBX
  • Call-center functions
  • Large conference service
  • Geographical redundancy
  • Active-active redundancy mode
  • Scalability
  • User-friendly management interface

ECSS-10 is a hardware and software platform that is designed for integrated infocomm networks construction. The software and hardware components of ECSS-10 were developed and manufactured by Eltex and have a high level of reliability.

Application
4/5 class Softswitch ECSS-10 is a flexible system for any level communication center construction: departmental net-works, enterprise networks and all the classes of provider networks (local, zonal, transit, intercity, international).

Key features
  • 100 000 + subscribers
  • AutoProvision
  • Certified as private branch exchange, rural, city, trunk line, combined and international telephone exchanges
  • Virtual PBX
  • Call-center
  • Large conference service
  • Operation as SaaS platform
  • Support for Session border controller functions
  • Support for a wide range of VAS (Value Added Services)
  • Group notification
  • Support for Astra Linux
  • Geographic redundancy
  • Local redundancy
  • Hot software update
  • Load balancing
  • Flexible IVR builder
  • Operation under KVM and VM Ware
  • Support for TTS (Text to speech) and ASR (Automatic speech recognition)
  • Customer portal  
  • Support for widely used CRM, integration with client’s CRM:

Scalability
Scalability is driven by ECSS-10 modular architecture. It allows using the solution in small corporate communication centers as well as in international transit stations.

Virtual PBX
ECSS-10 supports Virtual PBX service. It allows connecting subscribers to dedicated Virtual PBX with private dial plans, modern services, billing reports, etc. The clients obtain up-to-date VoIP services without additional expenses for installing and maintaining of a standalone PBX.

Mobile VoIP
Mobile IP telephony provides telecommunication services to remote subscribers and helps to optimize roaming costs.
Via the Internet, mobile VoIP service can be used anywhere in the world due to the use of secure connection through session border controllers. For accessing this service, you need to install SIP application on your mobile device and activate an account.
Through the FMC service, a subscriber mobile phone can be connected to a corporate network without the Internet connection. In this case, all the data will be transmitted via GSM channels.

Monitoring and management
A unified monitoring and control interface implemented via Eltex.EMS system provides customer with easy-to-use management tools: network elements aggregation, centra-lized configuration and firmware version management, scheduled maintenance, main parameters monitoring in a single window.

AutoProvision
Autoprovision subsystem is used for centralized configuring of phones and VoIP gateways. The subsystem allows uploading configuration files to end-user devices automati-cally. The wide range of vendors is supported: Eltex, Yealink, Cisco, Grandstream, Snom, Siemens, Fanvil, etc.
AutoProvision subsystem provides automatic configuration for different user accounts and transparent replacing of a phone (not only to other model, but to other vendor device as well). After replacing a phone, the configuration will be adapted automatically.
The subsystem is able to synchronize a list of subscribers with ECSS-10 to keep AutoProvision user base up-to-date.

Fault tolerance
The cluster architecture of ECSS-10 Softswitch allows achieving 99.9999% of reliability. Due to the local active-active redundancy and geographic redundancy, any single hardware failure won’t be able to affect calls at any stage of their processing.

SIGTRAN
The SIGTRAN subsystem implemented on ECSS-10 supports MTP3, ISUP and M2UA. The redundancy system for signal and media traffic is fully supported. H.248/MEGAGO are used as gateway management protocols. Supported transport protocols are SCTP, UDP and TCP.

Specifications
Documents and files
Warranty

Supported protocols*
  • SIP 2.0 (RFC 3261)
  • H.248/Megaco
  • RADIUS AAA 
  • ISUP
  • MTP3
  • SIP-T/SIP-I 
  • T.38 
  • SNMP 
  • M2UA
Protocols supported via gateways*
  • Signaling system №7
  • R1.5, R2
  • EDSS-1/Q.931
  • V5.1, V.5.2
  • CAS
  • Coral IPNET

Supported audio codecs*
  • G.729A/B
  • G.711A/U
  • G.726
  • G.723.1 (5.3, 6.3 kbps)
  • G.722, G.722.1, G.722.1c
  • GSM FR
  • iLBC
  • Speex
  • L16
  • AMR
  • OPUS
Supported video codecs*
  • H.263-1998
  • H.264
Management
The main means that provide efficient management and access rights delimitation:
  • MML console (SSH)
  • Web 2.0 interface http(s)
  • Call center web interface  
  • Subscriber portal — customizable web interface for subscriber’s VAS management
  • Customizable web interface for Virtual PBX management
  • Web interface for large conference management
Redundancy
  • Support for hardware redundancy
  • Local redundancy in active-active mode
  • Hot-swappable software modules
  • Support for geographic redundancy
Telephone routing*
  • Routing by mask
  • The route selection based on the parameters:
    • Calling party number (CgPN)
    • Calling party category (CPC)
    • Called party number (CdPN)
    • Subscriber group ID
    • Nature of address (NOA)
    • Numbering Plan (NP)
    • Calling Party Address Presentation Restricted Indicator (Calling Party APRI)
    • Week day
    • Time of day
    • Gateway/direction load levels
    • By a tag
    • Redirecting number
    • Original Called Party Number
    • On the presence of a number in number list
  • Numbers modification
  • Flexible management of calls processing by a graphical scenario
  • Call-center organization, flexible routing among queues
  • Support for external routing via RADIUS and HTTP
  • DisplayName identification by phone number from an
    external database (2gis, Yandex and others)  
Large conference service
  • 200+ participants in conference
  • Support for conference templates
  • Support for VoIP SIP phones and extension panels
  • Configuring of private and public conference templates
  • Easy-to-use improved web interface
  • Conference planning
  • The number of available active large conferences defines by a license
Call charging
  • RADIUS Accounting
  • CDR files
Call-center
  • Corporate phonebook
  • An agent can work with a phone only (without a PC)
  • Web workstation with wide function set for calls control/processing
  • Supervisor web workstation for call-center monitoring
  • Call-center settings management in the web interface
  • A wide range of call distribution algorithms
  • Smart prediction of queuing time
  • Call statistics collecting and reporting
  • Call prioritization
  • Call distribution according to agent’s qualification
  • Collection of subscribers’ feedback on call center agents performance
  • Queue hierarchy
  • Call pickup from a queue
  • Supervisor driven manual mode for calls distribution in a queue
  • Support for Callback feature in a queue

Additional functions
  • Support for different media resources formats
  • SIP Registrar
  • Authentication via LDAP and/or RADIUS
  • Session border controller functionality
  • Secure media streams using SRTP
  • Connecting subscribers with incompatible codecs
  • IPv6 for modern IP networks
  • Text to Speech/Speech to Text engine for services
  • Renewed subscriber web interface
  • Email2Fax and Fax2Email services
  • Reconfigurability — the opportunity to increase performance and functionality
  • Integration with Microsoft Active Directory
  • Text message transmission
  • Trunk based black and white lists
  • Trunk based CPS limiting
  • Load balancing among several media servers
  • Location based media traffic routing
  • Phonebook synchronization
  • Direct RTP forwarding mode
  • Voice traffic recording
  • Support for Distinctive ring and Distinctive picture
  • Caller ID characters encoding conversion**
  • Multi-user video conference (up to 5 subscribers) through internal conference server
  • Transscrambling — speech to text conversion engine
  • Integration with CRM: AmoCRM/Megaplan
  • Requesting external catalogues of subscribers/companies for substitution of Displaying names/companies according to phone number
  • Multicast IP Paging, Multicast IP Listen
  • Forwarding of external and local calls to different phone numbers

Value Added Services (VAS)
  • Call group services
  • Call Hunt
  • Group call with optional hidden redirection (CGG)
  • Boss group
  • Zone Page
  • Group Pickup
  • Auto Attendant
  • Direct Inward Dialing
  • Subscriber services
  • Calling Line Identification Presentation (CLIP)
  • Calling Line Identification Restriction (CLIR)
  • Calling Line Identification Restriction Override (CLIRO)
  • Calling Name Identification Presentation (CNIP)
  • Calling Picture Identification Presentation (CPIP)
  • Customizing Ring Back tone
  • Personal voice notification/intercom (Voice Page)
  • Call intervention
  • Distinctive Picture
  • Distinctive Ring 
  • Anonymous call barring (ACB) 
  • Call forwarding: unconditional, busy, no response, out of service, time based, based on Caller ID (CFU, CFB, CFNR, CFOS, CFT, CFCID)
  • Hidden call forwarding (HideCFName) 
  • Call forwarding barring: outgoing calls (FBC), incoming calls (RFC) 
  • Find me (forwarding to a group of number) unconditional, time dependant, Find me on No Response 
  • Follow me, Follow me No Response 
  • Call forwarding through subscriber SIP terminal (CFSIP) 
  • Call Waiting service (CWAIT) 
  • Multiline 
  • Call Hold (CHOLD) 
  • Call Pickup 
  • Call transfer (CTR) 
  • Call park 
  • 3-way Conference 
  • Conference call, Add-on 
  • VIP calls 
  • Walkie-talkie mode 
  • Selective call acceptance, Incoming Whitelist 
  • Selective call rejection, Incoming Blacklist 
  • Selective call Origination, Outgoing Whitelist 
  • Selective call Origination, Outgoing Blacklist 
  • Missed call notification 
  • VAS management via a phone 
  • Call recording 
  • Video Call Recording 
  • Voice Mail 
  • Message Waiting Indication (MWI) 
  • SIP Presence and Busy Lamp Field 
  • Call back 
  • Auto Redial, Auto Redial with Call back 
  • Redial 
  • Speed Dial 
  • Do Not Disturb (DND) 
  • Alarm call 
  • Malicious call Identification (MCID) 
  • My number 
  • Outgoing calls barring (RBP) 
  • Hotline/Warmline 
  • Authorization on a remote phone (Remote phone) 
  • Duplicating incoming calls to additional internal or external number (FlexiCall) 
  • Introducing message for called subscriber (Introduce) 
  • Second handset 
  • Smart cancel 
  • Subscriber IVR script 
  • Privacy — intervention barring 
  • Adjustable remote ring tone 
  • Fax-to-Email, Email-to-Fax

Firmware version 3.14.5
* The lists might be extended upon a request

Operational lifetime of the ELTEX equipment
In development
1
Pre-production
2
Mass production
3
Mass production is over
4
Sold out
5
Support is over
6
Regardless of the operational lifetime stage, Eltex provides a 12 months warranty on all its telecommunication equipment.
During the warranty period the manufacturer ensures technical support and free-of-charge repair at the Enterprise which is situated in Novosibirsk.
As part of the warranty service, technical support is provided on the first-in first-out principle.
The priority support packages of 8/5 and 27/7 types are subjects to additional charges.